Last updated: August 4, 2026

Ella Skye operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience collectively referred to as the “Services.”

Ella Skye is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit or use the Services, make a purchase or other transaction, sign up for email or text message communications, interact with our advertising, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, email address, telephone number, billing address, shipping address and other contact information.

Financial information, including credit card, debit card or financial account information, payment details, transaction details, form of payment and payment confirmation.

Account information, including your username, password, security questions, preferences and account settings.

Transaction and shopping information, including products you view, search for, place in your cart, add to a wishlist, purchase, return, exchange or cancel, as well as your past transactions and purchasing history.

Marketing and communication preferences, including whether you have agreed to receive promotional emails or text messages, your subscription and consent status, the date and method of your consent, and your interactions with our messages.

Communications with us, including information you provide when contacting customer support, making an inquiry, submitting a review or otherwise communicating with us.

Device information, including information about your device, browser or network connection, your IP address, device identifiers, advertising identifiers and other unique identifiers.

Usage information, including information about how and when you access, interact with or navigate the Services, such as pages viewed, products viewed, searches performed, links clicked, referring websites and interactions with our website, emails, text messages or advertisements.

Location information, including general location information that may be inferred from your IP address, shipping or billing address, telephone country code or device information. We do not knowingly collect precise geolocation information through our text messaging program unless we separately disclose that collection and obtain any legally required consent.

Information derived from other information, including preferences, likely interests and other inferences created from the information described above.

We may collect or infer general location information from your IP address, billing or shipping address, telephone country code or device information. We use this information to process and deliver orders, prevent fraud, understand general customer activity and provide relevant advertising where permitted by law.

We do not currently offer services that require precise geolocation information, and we do not knowingly collect precise GPS-based location information. If we introduce a feature that collects or uses precise location information, we will provide an appropriate notice and obtain any consent required by applicable law.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, make a purchase, visit or use the Services, submit a form, sign up for email or text messages, communicate with us or otherwise provide personal information.

Automatically through the Services, including through your device and through cookies, pixels, web beacons, software development kits, APIs and similar technologies.

From our service providers, including when companies that provide technology, ecommerce, payment, shipping, analytics, advertising, email or text messaging services collect or process personal information on our behalf.

From business, analytics and advertising partners, including Shopify, Klaviyo and Meta Platforms, Inc.

From other third parties, where permitted by applicable law.

Cookies, Pixels and Similar Technologies

We and our service providers, analytics providers and advertising partners use cookies, pixels, web beacons, APIs and similar technologies to collect information about how you interact with the Services.

These technologies may collect information such as your IP address, browser and device information, pages and products viewed, searches, items placed in your shopping cart, checkout activity, purchases, referring websites and interactions with our advertisements, emails and text messages.

We use these technologies to:

• Operate and improve the Services.

• Remember your preferences.

• Maintain and understand shopping-cart activity.

• Recognize returning visitors.

• Understand how customers use the Services.

• Measure the effectiveness of our advertising and marketing.

• Attribute purchases and other activity to advertising campaigns.

• Prevent fraud and maintain security.

• Create advertising audiences.

• Provide advertising that may be more relevant to you.

You may be able to manage certain cookies and tracking technologies through our cookie-preference tool, your browser settings or other privacy controls. Blocking certain cookies may affect the availability or functionality of parts of the Services.

Meta Pixel and Advertising Data Sharing

We use advertising tools provided by Meta Platforms, Inc., which may include the Meta Pixel and Meta Conversions API.

These tools allow us and Meta to collect or receive information about activity on the Services, including:

• Page views.

• Product views.

• Searches.

• Items added to a shopping cart.

• Checkout activity.

• Payment-information events.

• Purchases.

• Order value.

• Interactions with advertisements.

Depending on the customer data-sharing settings we select through Shopify’s Facebook and Instagram sales channel, information shared with Meta may also include contact or identifying information such as your name, email address, telephone number and general location.

We use this information to measure advertising performance, understand how people interact with our advertisements and Services, attribute purchases to advertising campaigns, create advertising audiences and display advertisements that may be more relevant to you.

Meta processes information it receives according to its own privacy policies and terms.

Depending on where you reside, sharing personal information with advertising partners for these purposes may be considered a “sale,” “sharing” or processing for targeted advertising under applicable privacy laws.

Where required, you may opt out through our cookie-preference tool, our Data Sharing Opt-Out page or by using a recognized Global Privacy Control signal.

Data Sharing Opt-Out page: [INSERT LINK TO YOUR DATA SHARING OPT-OUT PAGE]

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes.

Providing, Tailoring and Improving the Services

We use personal information to provide the Services, including to:

• Process payments.

• Fulfill and ship orders.

• Process purchases, returns, exchanges, cancellations and other transactions.

• Remember your preferences and products you may be interested in.

• Maintain and manage your account.

• Send account, order and delivery notifications.

• Provide customer support.

• Enable reviews and other customer features.

• Recommend products based on your interests or purchases.

• Customize and improve your shopping experience.

• Analyze and improve the performance of our Services.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including to:

• Send marketing and promotional communications by email, text message or postal mail.

• Provide information about products, offers, launches, events or promotions.

• Send shopping-cart or checkout reminders where you have provided the required consent.

• Personalize our marketing communications.

• Show advertisements for our products or Services on other websites, applications and platforms.

• Measure the effectiveness of our marketing and advertising.

• Create advertising audiences.

• Provide advertising based on products you viewed, placed in your cart or purchased, and other activity on the Services.

Email and Text Message Marketing

When you separately subscribe to receive email or text message marketing, we may use your email address or telephone number to send recurring marketing and promotional communications.

Text messages may include:

• Exclusive offers and promotional codes.

• Product launches and new-drop announcements.

• Product recommendations.

• Shopping-cart and checkout reminders.

• Customer-service information.

• Order, account or delivery updates.

• Other marketing or informational messages related to Ella Skye.

By opting into Ella Skye’s text messaging program, you authorize Ella Skye and the service providers that support our messaging program to send recurring automated marketing or informational text messages to the telephone number you provide.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency varies. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to a message or by using an available unsubscribe link. You may reply HELP for assistance.

Opting out of marketing text messages does not necessarily prevent us from sending non-marketing communications that are permitted by law, such as certain order, security or account-related messages.

Email consent and text message consent are collected and maintained separately. Providing your email address does not automatically subscribe you to text messages, and providing your telephone number does not automatically subscribe you to emails unless you separately agree to receive them.

Mobile Terms of Service

Ella Skye

Last updated: Aug. 4, 2026

The Ella Skye mobile message service (the "Service") is operated by Ella Skye (“Ella Skye”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Ella Skye’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Ella Skye through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Ella Skye. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18555924016 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Ella Skye mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18555924016 or email skye@ellaskye.co.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Abandoned-Cart and Checkout Text Messages

Our website uses cookies and similar technologies to keep track of products you place in your shopping cart and to identify when a cart or checkout has been abandoned.

If you have consented to receive applicable text messages, this information may be used to determine when to send you a shopping-cart or checkout reminder by text message.

We may use information about the products in your cart, the time of your activity and your interaction with our website to personalize these reminders.

Text Messaging Data and Consent Sharing

We do not sell, rent or disclose your text messaging opt-in information or SMS consent status to unaffiliated third parties for their own marketing or promotional purposes.

We will not share your consent to Ella Skye’s text messaging program with third parties for purposes unrelated to operating or delivering that messaging program.

We may disclose your telephone number, text messaging consent information and opt-in status to service providers that help us operate and deliver our messaging services. These providers may include:

• Klaviyo.

• Telecommunications and messaging-platform providers.

• Telephone companies and wireless carriers.

• Vendors that assist with transmitting, routing, administering or supporting text messages.

• Vendors that help us maintain records of consent and opt-out requests.

These parties may use the information only to provide services to us or to support the operation and delivery of the Ella Skye messaging program.

Security and Fraud Prevention

We may use personal information to:

• Authenticate your account.

• Provide a secure payment and shopping experience.

• Detect, investigate and respond to suspected fraudulent, illegal, unsafe or malicious activity.

• Protect our customers, the public and our business.

• Secure the Services and prevent unauthorized access.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other access information with anyone else.

Communicating With You

We may use personal information to:

• Respond to your questions and requests.

• Provide customer service and support.

• Communicate about your account, orders, payments, returns or deliveries.

• Maintain our business relationship with you.

• Send notices relating to the Services or our policies.

Legal Reasons

We may use personal information to:

• Comply with applicable laws and legal obligations.

• Respond to valid legal process, court orders or requests from law enforcement or government agencies.

• Investigate or participate in litigation, civil discovery or other legal proceedings.

• Enforce our terms, policies and agreements.

• Investigate potential violations of our terms or policies.

• Protect or defend our rights and the rights of our customers or others.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including in the following circumstances.

Shopify, Service Providers and Vendors

We may disclose information to Shopify and to vendors and service providers that perform services on our behalf, such as:

• Website hosting and ecommerce services.

• Payment processing.

• Data analytics.

• Email and text message delivery.

• Customer support.

• Cloud storage.

• Information technology management.

• Order fulfillment.

• Shipping and delivery.

• Fraud prevention.

• Advertising measurement.

These providers may process personal information only as necessary to provide their services to us, subject to applicable contractual and legal obligations.

Business, Analytics and Advertising Partners

We may disclose personal information to business, analytics and advertising partners, including Meta Platforms, Inc., to:

• Provide marketing services.

• Measure advertising performance.

• Attribute purchases and other activity to advertisements.

• Analyze customer activity.

• Create advertising audiences.

• Display advertisements that may be more relevant to you.

Depending on your interactions with the Services and the settings we use, information disclosed may include device information, browser information, IP address, usage information, transaction activity, advertising identifiers and certain contact information.

Our business and advertising partners process personal information according to their own privacy notices.

Text messaging opt-in information and SMS consent status are not disclosed to advertising partners for their own marketing purposes.

When You Direct or Consent to Disclosure

We may disclose information when you direct us to do so, request the disclosure or otherwise consent to it, such as when you use a social-media integration, request that an order be delivered or interact with a third-party service.

Affiliates

We may disclose information to our affiliates or within our corporate group, where applicable.

Business Transactions and Legal Obligations

We may disclose personal information in connection with:

• A merger, acquisition, financing, restructuring, sale of assets or bankruptcy.

• Compliance with applicable law.

• Subpoenas, court orders, search warrants or similar legal requests.

• Enforcement of our terms, policies or agreements.

• Protection of the Services, our rights or the rights of customers or others.

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and with third parties that may be located in countries other than the country where you reside.

To help protect, grow and improve our business, we may use Shopify features that incorporate information obtained from your interactions with our store, other merchants and Shopify.

When Shopify processes personal information for its own purposes, including through certain enhanced Shopify features, Shopify is responsible for that processing and for responding to applicable requests to exercise privacy rights relating to that processing.

You can learn more by reviewing the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by us, you should review that third party’s privacy and security policies and terms.

We do not control and are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites or platforms.

Information you provide in public or semi-public areas, including information posted on social-media platforms, may be viewable and used by other users or third parties.

Our inclusion of a third-party link does not necessarily imply that we endorse that platform, its content or its operator.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the information below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

No method of transmission or storage is completely secure, and we cannot guarantee perfect security.

Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain your account.

• Provide the Services.

• Fulfill transactions.

• Maintain records of marketing or text messaging consent.

• Comply with legal, accounting or reporting obligations.

• Resolve disputes.

• Enforce contracts, policies and agreements.

• Prevent fraud and protect the security of the Services.

The appropriate retention period depends on the nature of the information, why it was collected and applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted by law.

Right to Access or Know

You may have the right to request access to personal information we hold about you and information about how it is used or disclosed.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information.

Right to Portability

You may have the right to receive a copy of certain personal information and request that it be transferred to another party, subject to applicable exceptions.

Right to Opt Out of Sale, Sharing or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or its processing for targeted advertising.

You may exercise applicable rights through our Data Sharing Opt-Out page:

[INSERT LINK TO YOUR DATA SHARING OPT-OUT PAGE]

If you visit our website with a recognized Global Privacy Control signal enabled, we will process that signal as an opt-out request where required by applicable law.

Where Shopify can associate the device transmitting the signal with a Shopify account, the opt-out may also be applied to that account.

Other than recognized Global Privacy Control signals where legally required, we may not respond to other “Do Not Track” browser signals.

Cookie Preferences

Where available, you may manage non-essential cookies through our cookie-preference tool.

You may also adjust your browser settings to block or delete cookies. Blocking cookies may affect the availability or functionality of certain portions of the Services.

Managing Email Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Even after you unsubscribe from promotional emails, we may continue to send non-promotional communications relating to your orders, account, transactions, security or customer-service requests.

Managing Text Message Preferences

You may unsubscribe from promotional text messages at any time by replying STOP to a message or using an available unsubscribe link.

You may reply HELP for assistance.

We may retain records of your subscription, consent and opt-out request as necessary to honor your preferences and demonstrate compliance with applicable requirements.

Exercising Your Rights

You may exercise applicable privacy rights where indicated through the Services or by contacting us using the information below.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing a request, as permitted or required by law.

Where allowed, you may designate an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization, and we may require you to verify your identity directly with us.

We will respond within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process personal information, please contact us using the information below.

Depending on where you live, you may have the right to appeal our response or lodge a complaint with your local data-protection authority.

International Transfers

We may transfer, store and process personal information outside the country where you live.

When required, transfers of personal information outside the European Economic Area or United Kingdom will be made using recognized legal transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, an applicable United Kingdom transfer mechanism or another legally recognized safeguard, unless the information is transferred to a jurisdiction recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, Services, legal obligations or other operational reasons.

When we update the policy, we will post the revised version on the Services, update the “Last updated” date and provide any additional notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise an available privacy right, please contact us:

Please call +1 503-334-7415 or email us at skye@ellaskye.co or contact us at 6586 W. Atlantic Ave #1013, Delray Beach FL 33446, United States.

Ella Skye
6586 W. Atlantic Ave. #1013
Delray Beach, Florida 33446
United States